USS SHOES – RETURNS & EXCHANGES POLICY
At USS Shoes, we are committed to offering products that combine comfort, quality, and purpose. If for any reason your purchase does not meet your expectations, we offer a 30-day return window for eligible items.
If your order was placed through our official online store, you may return any unworn, unwashed, and undamaged product within 30 calendar days of the delivery date. This includes all eligible footwear in our collections.
We want you to shop with confidence — try your shoes risk-free for 30 days.
To initiate a return, access our Returns Center using your order number and the email address used during checkout.
Note: If you're returning a product due to an incorrect size or a product not as described, detailed photos must be uploaded when submitting your request.
For shoes sold under specific third-party brands, the return shipping to the manufacturer’s warehouse may be the customer’s responsibility.
At USS Shoes, every pair is handcrafted on demand, exclusively for you. Because we operate under a made-to-order production model, we begin processing and preparing your items shortly after your purchase is placed.
For this reason, we only accept order cancellations within the first 24 hours after the order is confirmed.
If you wish to cancel your order, please contact us at info@ussshoes.com within 24 hours of your purchase. After this window, the order will already be in production or transit and can no longer be cancelled.
Once your order arrives, if you decide not to keep it, you're welcome to request a return through our Returns Center, and we’ll gladly assist you.
Thank you for supporting intentional fashion with purpose and sustainability.
We only offer exchanges for items with manufacturing defects. If you need to request an exchange for the same item, you may do so via the Returns Center or by emailing us at info@ussshoes.com. Please wait for confirmation before sending the product back.
No. Free return labels are only valid for returns shipped from within the United States. For international orders, customers are responsible for return shipping costs.
Do not return any package to the sender’s address.
Once we receive and inspect your return, we will notify you of its approval or rejection. Approved refunds will be processed for the full value of the original invoice.
If you have not received your refund within the expected timeline, please:
If you’ve completed all the above and still haven’t received your refund, contact us at info@ussshoes.com or call us at (689) 333-6724. We’ll be glad to assist you.
Only regular-priced items are eligible for refunds and exchanges. All discounted, clearance, or limited-time promotional items are considered final sale and cannot be returned, refunded, or exchanged.
If your order was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of the returned item. Once your return is processed, a gift certificate will be issued.
If the item was not marked as a gift or was sent to our address to be forwarded later, any approved refund will be issued to the original purchaser.
USS Shoes reserves the right to request and securely store consumer identification (such as a valid state or government-issued ID) for returns and exchanges. This information is used exclusively for verification and to monitor return activity. We do not sell or share this data.
We also reserve the right to limit or deny returns if the return behavior appears excessive or abusive — with or without a receipt.
If you have any questions about returns, exchanges, or eligibility, our team is here to help:
Email: info@ussshoes.com
Phone: (689) 333-6724
Write to us: Chat Live
